The Election Commission has added another feather to its cap with the launch of National Contact Centre with a toll-free number 1800111950 to address any query or complaint by any citizen from any part of the country round the clock.
can call on the toll-free in English or Hindi with any query or complaint at any time of the day. Callers can enquire on subjects such as elections, voting dates, EPIC, electoral roll, online registration etc. and lodge a complaint by simply dialing in to the toll free no in English or Hindi. Not only this, the Contact Centre executives will also make outbound calls for educating the electors and spreading voter awareness.
The National Contact Centre is operated on a National Grievance Redressal System Software. This software is a single window platform to manage complaints and feedback received through calls, emails, sms and website access in an integrated and time-bound manner. Callers may connect with the executives to register a complaint and know about its status of receipt and disposal as well as to give suggestions and feedback at every step of the way.
The Contact Centre is Commission’s step forward towards bringing about electoral reforms where citizens and officials are empowered to monitor and report any anomaly or violation of ECI instructions in the field before, during or post elections.
Each state and UT will also soon setup and operationalize dedicated State Contact Centre (SCC) and District Contact Centre (DCC) to ensure seamless flow of information across the contact centers for handling issues/ query from citizens. National Contact Centre will build IT protocols to ensure that any call landing at NCC are properly redirected to the respective State Contact Centre.
It is expected that on operationalization of Integrated Contact Centre, ECI will be able to provide multilingual support to all the citizens across the nation in a decentralized and integrated manner.
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