Panchkula: The district consumer disputes redressal forum, Panchkula, has penalised Flipkart Internet Private Limited for not providing proper facility to the customer. The forum has directed the company to pay Rs 5,000 as compensation for harassment, mental agony and also Rs 5,000 as cost of litigation. The forum has also directed the company to pay the cost of mobile handset purchased by the complainant.
Ashish Kumar, the complainant has filed this complaint with the averments that he purchased online a Motorola mobile through Flipkart for an amount of Rs 17,912 with one year warranty and the same was delivered by them. After few days, the handset went out of order. The complainant made a complaint with authorised service center whose engineer suggested that motherboard of the handset needed to be replaced.
The complainant got replaced the motherboard and after carrying out necessary repairs returned the handset to the complainant but during the process of replacement of the motherboard, they damaged its back cover and NFC card. Later the complainant was informed that NFC card had not been provided by the company and asked to wait as it would take some time.
They also assured that they would contact the complainant as soon as NFC card was available with them but they did not inform him.
Thereafter the handset stopped receiving network/wifi/signal. The complainant again submitted his handset and they again replaced the motherboard and returned the handset without repairs/change of NFC. After passing one month, the back camera and flash light stopped working. The complainant again visited them and they told that the service center of Motorola had changed and refused to repair the handset without charges.
As per warranty card, if the product was damaged or not working properly, the opposite party would have to be returned the money but they failed to comply with the conditions of warranty and not replaced the handset which further amounted to deficiency in service on their part. Following this the forum ruled and stated that “the complainant has a right to seek refund of the price.
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