Chandigarh: Big decisions do make news whenever some new officer takes the charge, but history repeats itself when decisions take backseat and loose steam with passage of time. One such decision taken ages ago of Administrators Complaint Box bites the dust.
The big question that remains is of complaint boxes put up at UT Secretariat and Sector 17 which remain hungry for complaints. Residents feel that giving digitisation an edge above the physical interaction may again go down the drain like it did in past.
R K Garg, city resident and RTI activists said, “Every time new officer joins a new very plan is declared and residents are shown a rosy picture of would be future. Residents of Chandigarh have seen many such occasions when new Administrator, adviser, Mayor, IGP and other senior Officers have joined UT and in first press conference and meeting a very proactive and smart orders are issued but once they settle in next six months or so things start taking shape and people no longer have any say. Will the new Administrator V P Singh Badnore be able to revive the lost glory of these abandoned boxes.”
He also added that former Governors, Punjab-cum- Administrators UT, Chandigarh Justice (Retd) OP Verma and General Rodriques had set up an Administrator’s Complaint Box for redressal of public grievances as they were not easily accessible for public in general. Residents used to drop their complaints in it and waited for redress. However such boxes are now rusted and biting the dust.
Grievance redress mechanism is a part and parcel of any administration. No administration can claim itself accountable, responsive and user-friendly unless it has an efficient and effective grievance redress mechanism.
For more news updates Follow and Like us on Facebook