Consumer forum fines SBI for ignoring customer’s problem. Now, if you do not get money from ATMs, it would be considered as lack of service on part of bank, due to which it can also be penalized. In a similar case, Consumer Forum imposed a fine of Rs 2,500 on State Bank of India after considering reduction in bank service.Bank officials believe that it is possible that the penalty on the bank due to lack of service in ATM. It is probably the first matter. Lawyer Rajiv Aggarwal went to SBI ATM to withdraw money on 25, 26 and 30 April, 2017. On May 4, 2017, he filed a petition in the Consumer Forum.In front of the forum, the bank gave a unique argument. The bank told the forum that although ATM runs with Internet connectivity, so at the time when users use ATM, at that time he is not directly our client, so if money not withdrawn from ATM, then it cannot be considered as a reduction in service.On this, the forum said that bank is taking an ATM fee every year from the customer and then this argument does not mean that he is not a customer of the bank. The forum rejected the bank’s logic completely. The petitioner has presented photo and video recording at the time of withdrawal as evidence in front of forum. Forum acknowledged that the consumers at various times go to ATM to withdrawn money every time the message of ‘cash not available’ is the lack in service.The forum accepted the petition. After hearing the arguments of both the parties, the forum ordered that if the bank will not provide ATM service to the coustomer, then it will be considered a reduction in service. The forum has ordered the bank to pay Rs 1500 for the mental harassment suffered by the complainant and Rs 1000 for a judicial expense within 30 days.
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