NEW DELHI: Application launched by the government,’swachhta MoUD’ for filing the complaint against the sanitation issue has resolved more than 10 lakh compliant in 10 months.Many of the issues related to cleanliness including delay in clearing of bins, arrival of garbage vehicles or removal of dead animals, and more than 85% of these complaints have been resolved.
Madhya Pradesh – Gwalior, Jabalpur and Ratlam – have excelled in resolving issues quickly.“This dynamic ranking of cities happens on daily basis based on the responsiveness of agencies, citizens feedback and user engagement. The time frame of resolving grievances has been fixed for each type of complaint. Each civic agency is aware about the service level agreements,” said an urban development ministry official.The data accessed by a source show that 40% of the complaints are regarding improper management of cleaning the garbage and dumping it. All other complaints need to be resolved within 12 hours.After a complaint is lodged, it goes to the central server. Then it goes to the civic agency for action. The complainant is informed at each stage about the status. If it’s not addressed within the given time frame, it gets escalated to higher level for action.
“Once the complaint is resolved, the agency concerned puts an updated photograph for proof. If the complainant is still not satisfied, he can reopen the complain. We, state agencies and even Janagraha (an NGO) do review the progress from time to time,” said an official.
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