New Delhi: Niche bike maker Royal Enfield iscarrying out a “proactive service update” of its latest motorcycle model Himalayan to rectify issues, including engine noise, hard gear shift, stand gap and change of sari guard, on an unspecified number of units. The company, a part of the Eicher Motors Group, insisted what it termed as “a proactive service update” has been undertaken after getting feedback from some of its customers.
“We have feedbacks from some customers about high engine noise. Although it doesn’t affect performance we have found a solution to it. Usually we rectify such issue in first servicing but we are asking customers to bring their bikes earlier to get it resolved,” Eicher Motors Ltd Managing Director and CEO Siddhartha Lal told PTI. He said the company will be replacing the rocker unit in the engine for those who are experiencing the issue.
“I want to clarify this is not a recall. Recalls are actually meant for safety related and other large issues. In fact this (exercise by Royal Enfield) is commonly referred to as proactive service update,” he said. The other complaints, Lal said related to hard gear shifting which is also being addressed. “We are also changing the design of the sari guard,” he said adding complaints from customers about the stand touching body of the bike is also being addressed as part of the service update.
When asked how many units have been affected, Lal said without sharing specifics: “These issues are not across the board and out of multiple of thousands of the bike we have sold so far, only a few hundred are affected depending on the type of complaint.” Royal Enfield is addressing these issues on a case by case basis, he added. It had launched Himalayan, an all-terrain 411 cc motorcycle priced at Rs 1.73 lakh (on road, New Delhi).
Himalayan comes with a five-speed gearbox and 24.5 BHP engine. The company would also sell accessories to go with the bike which has a ground clearance of 210 mm. It is the first model to be built on the two new engine platforms the company is developing. PTI
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